ATM Security Tips
ATM Security Tips

Dear Valued Customer,

At NBK-Egypt customer security is our first priority regarding ATM. In addition to the strict security measures our ATM Banking Service applies; you have a Major role to play in securing the privacy of your account therefore, NBK-Egypt provides the following advice and guidance to help protecting you against any fraud perpetrated by criminals.

We hope to illustrate your awareness to the following tips to ensure maximum privacy and confidentiality of your ATM Banking experience.

  • Change your PIN number on a regular basis. Your PIN number should be private, and not saved anywhere.

  • Select a PIN number that is unique and complex for others to guess.

  • Don’t connect your PIN with anything personal such as birthdays, phone numbers.

  • NBK-Egypt will never ever ask you to disclose your PIN number to anyone.

  • Avoid using ATMs in unprotected areas.

  • Check your account balances on a regular basis in order to ensure your accounts have not been accessed by anyone else and to recognize any curious transaction(s).

  • Sign on the back of your card and always keep it at a safe place with you and do not give it to anyone.

  • If you want us to alert you whenever a transaction takes place on your account while using our ATMs / Credit Card, you can register for our SMS Service.

  • If you observe anything suspicious at the ATM you want to use e.g. tampering with the card slot/ numbers pad or any suspicious activity around the ATM area, do not use the ATM and report your concern to the bank immediately.

  • Do not force your card into the card slot or if you feel that the ATM machine is not working properly for any reason, press the “Cancel” key, take your card and report it to the Bank. If your card gets lost, captured or stuck in the ATM, report it to the bank to block your card immediately.

  • Make sure you get the card back after every transaction & only use it at ATMs / point of sale (POS) machines in reputed public locations known to you.

  • While using your card at a POS, it is strongly recommended that the merchant swipes the card in your presence, and always use your PIN for verification.

  • Stop unused cards and shred blocked cards.

  • Stand close to the ATM and use your body as a shield and extra security to protect your card and PIN.

  • Do not accept assistance, guidance or allow anyone to interfere with your transaction.

  • Control / monitor your exposure in terms of daily ATM limits.

For more information, please contact our Contact Center by dialing 19336 while calling from Egypt.